FAQ's

"How long has Faucets Galore been in business?"

We are an independently and locally owned plumbing fixture supplier. We incorporated in Las Vegas, Nevada in 2006, and thru our loyal customers and referrals, we have grown every year since! Because of our integrity, we've stood the test of time. Our mainstay is to always do right by our clients, because afterall, you're the very reason we keep growing!

"Does Faucets Galore install?"

No, however, we do offer free, plumber and contractor recommendations of those we believe are knowledgeable, professional, with a solid reputation for outstanding workmanship. Rest assured, we are not affiliated with or paid by any recommended party. We simply provide recommendations as a courtesy to our customers.

 

Be careful when selecting a contractor and/or plumber; we recommend following the tips offered by the Nevada State Contractor's Board.

 

"Does Faucets Galore carry items in stock, or do they all have to be ordered?

We offer THOUSANDS of plumbingware products from hundreds of manufacturers. Our showroom does keep some items in stock, however, because there are virtually limitless options of designs, sizes, finishes, configurations, materials, etc. we regularly order from many different manufacturers, usually receiving within just a few business days.

 

Please let us know if there's something you're specifically looking for, and we can tell you quickly about its availability.

"Is there a warranty on the products Faucets Galore offers?"

Faucets Galore only offers quality manufacturers who not only offer warranties, but those who stand behind them. We're happy to assist clients with the resolution of any warranty issues with the manufacturer, but in our experience, and offering the manufacturers we do, they always strive to resolve warranty issues to the client's satisfaction.

 

We recommend you inquire with the manufacturer about any specific product warranties provided, since it's always good to know the specifics of a warranty, prior to needing to use it. But ultimately you can rest assured that if you're experiencing any problems with your plumbingware, that the manufacturer will be happy to discuss it and assist in fixing the problem.

"I need a faucet replaced, and I'm not changing out my sink. What's the best way to go about doing that?"

Since all faucets don't fit all sinks out there, the best way to go about replacing a faucet for a sink that will not be replaced, is to email us a photo of your current sink & faucet. That way, we can confirm your current faucet's hole configuration, and provide you with options in your desired style and finish, fitting your current sink's application.

 

It's also helpful in the email, if you can give us a general indication of the desired style, function, and finish of what you're hoping to have installed, and we can help guide you from there.

Is it safe to purchase plumbing fixtures (including heavy items like toilets) online?

Please read our blog article on this very subject. All fixtures are not equal out there, even when they have the same model number, so do your homework, and as always, we're here to help.

"I want to remodel my kitchen or bath. Where do I start?"

1) Start with the basics with how much work you and your home can take on. Can your budget and schedule handle a full remodel, or do you need to stick to giving your bathroom or kitchen a facelift?

 

New paint and faucets will go a long way with not only your budget, but in looks too, but of course some kitchens or bathrooms need a full overhaul. To consider both, create a list of absolutes, ie: leaky-builder toilet that's lost all it's glaze in the bowl and doesn't flush well just HAS to go, damaged counter has to be repaired or replaced, and the walls need painting. Take those items and start putting together a budget on what you'll spend for not only the fixtures, but for a contractor to do the work, or if you guys are DIY'ers, what all the materials and extra items like sub-top, epoxy, tools, parts, etc. If your budget is maxed out already, then your would-love-to's like replacing your standard tub with a whirlpool will have to wait.

 

2) Determine whether you can do the work yourself or whether you need a contractor.

 

Do you feel equipped physically (with the right skills), and from a project management standpoint to do the work yourself? Do you have the time? Remember, projects always take longer than originally expected, and they usually have surprises in one way or another as the project progresses. Try being very realistic when you consider what you can take on.

 

Will your project need a permit? Contractors typically take care of all issues with permitting, where if you do the project yourself, you'll have to factor in the time and expense to make sure your in compliance with codes and other requirements.

 

If you've decided to hire a contractor, make sure they are licensed, bonded, and insured. We cannot say this enough, but it is not wise to hire someone you do not know without these credentials. There are countless stories out there of nightmare remodels, fully or partially paid for, where the contractor left the job before finishing, or wreaked havoc in someone's home. Unfortunately, we've heard many of these sad stories after the fact, including the amount of money people have lost in these situations.

 

Trying to save money by hiring unqualified workers is usually the most expensive mistake people can make.

 

Learning this lesson is not something we like to see anyone have to go through. We have referrals of contractors and plumbers who have stood the test of time and have always taken care of our customers, but it takes years of experience to know the tried-and-true as opposed to the fly-by-nights. Our referrals are not affiliates, and we don't make money for referring them, but we do have them available as a courtesy to our clients. Feel free to request a contractor from one of our representatives.

 

As we state often, "Be careful when selecting a contractor and/or plumber. We recommend following the tips offered by the Nevada State Contractor's Board."

 

Consumer's Guide to Hiring a Contractor

 

10 Tips in Avoiding Contractor / Plumber Problems

 

Consumer's Bill of Rights

 

We recommend ALL plumbing fixtures be installed by a licensed plumber or contractor. Items that are not installed as such may void any warranties by the product’s manufacturer.

 

3) Select and Purchase Your Plumbing Fixtures. This is where you come to us!

 

We'll help you with style, design, finish, and developing and meeting your budget and timeline. Note that it's always best to have your fixtures available at the project once the contractor is ready to begin. Of course you'll want to review the items you select with your contractor, even if it's just in general, so that he knows what is expected to be installed.

“I want to change the chrome shower system in my home to something in bronze. Can I take the finish pieces off the wall and just replace them?”

If you’re willing to have a plumber replace the valve(s) in your wall (see diagram), you can change your shower to whatever style available on the market.

 

If you don’t want to go into your wall and would like to keep your current valves...

 

(Also read our informative blog article about replacing shower controls.)

 

 

(More...)

 

Hint: Email us a photo of what you have existing, so we can assist you with identifying and providing you with options.

“I want to change my tub faucet to something in bronze. Can I remove the faucet and just replace it?”

If you’re willing to have a plumber replace the valve(s) (see diagram) on your tub or in your wall, you can change your tub faucet to whatever style currently available on the market. (Keep in mind, if you have a wall mount tub faucet, sometimes this can be done via the room behind the tub faucet, cutting into drywall as opposed to the tile or cultured marble.)...    

 

 

 

  

(More...)

 

Hint: Email us a photo of what you have existing, so we can assist you with identifying and providing you with options.

"What's a 1pc toilet vs. 2pc toilet?"

One-piece toilets are designed so the tank and bowl are cast as a single vitreous china fixture. Typically, one-piece toilets have a lower profile than two-piece toilets. The only significant difference is the way the toilet looks (one-piece being very streamlined, usually making cleaning a little easier, and a two-piece noticably having two separate pieces.

 

Two-piece toilets have individual toilet tank and bowl pieces which are secured to each other. They are also sometimes referred to as close-coupled toilets. Many two-piece toilets offer a 3-bolt installation system which provides a sturdy, level connection between the toilet and bowl.

 

(You should also read our blog article about how to purchase the right toilet. This article gives insightful information about the various toilet differences.)

"What kind of stainless steel sink should I buy?"

We only offer sinks that provide exceptional resistance to stains and corrosion. We believe these type of sinks are made from 16 or 18-gauge type 304 stainless steel - the lower the gauge, the better the steel. HOWEVER, buyer beware! If a sink is said to be 16-gauge, it may only be such in certain areas of the sink and not consistent throughout the sink. This greatly affects the structural integrity and strength of the sink. Call or visit our showroom for a detailed explanation about buying stainless steel. 

 

As to configuration, select the number and size of sink basins that will functionally suit your needs.

 

(Ask about our current PermaClean sink package specials.)

What are the different configurations of bathroom faucets? I've heard 4", 8", widespread, vessel, and some others. Please explain.

As they say, a picture paints a thousand words, so check out the photo by clicking the above question. Of course, we're always here to help.

"What's the difference between a wall mount tub faucet and a deck mount tub faucet?"

As they say, a picture paints a thousand words, so check out the photo by clicking the above question. Of course, we're always here to help.

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